As an established restaurant owner, it is highly unlikely that you haven’t heard of the terms “table turnover rate”. However, fear not new aspiring restauranteurs, in this article, we will go from scratch to teaching you tips and tricks on how to maintain and optimize table turnover rate to gain the most profit out of your eatery business. New restaurant owners should also know that before you even begin any sort of commercial activities in your restaurant it is absolutely mandatory that you are up to date on compliances like FSSAI license. You can check out the full list of compliances here:
What is Table Turnover Rate?
In very simple terms, table turnover rate means how many new sets of people (parties) are sitting on your tables for a given amount of time. Let’s say for example you want to see what you’re table turnover rate has been in the past 3 hours. Your seating capacity is 50 tables and you have served 200 different sets of people (parties) in that time. This means your table turnover rate is
Total Parties Served (For a fixed time)/ Number of tables = 200/50=4
So basically, a table turnover means a change in the party to which the food is being served. Table Turnover time thus means the amount of time it takes for your restaurant staff to complete the dining experience of a particular party, from the time they sit at the table to the time that they pay and leave. Turnover times should be as little as possible for a good revenue.
It’s absolutely pivotal that you set a time frame for measuring table turnover rate because it could be different according to different times of a day. In addition to being a metric for revenue, Table Turnover Rate helps provide useful insights into customer habits, time spent per table, inefficiencies in service that are affecting the rate among others. Hence, even though arguments can be made that is more of a relative concept, table turnover rate improvements can only better things for a restaurant
Tips to Optimize Table Turnover Rate
KOT Generation Process Automation
KOT stands Kitchen Order Ticket and is prepared to keep a track of the table number, their order details, and particulars. One copy of this KOT is forwarded to the kitchen and one to the billing department for quick relaying of order. However, there are many restaurants all over India who have completely failed to accelerate the order taking the process and this leads to a huge increase in the turnover time of the table. The way to resolve this is to introduce a fully automated KOT generation process. In order to achieve this, you can have a POS System which allows bill printing immediately after a customer places their order. After this, the order gets displayed on the Kitchen Display System (KDS) and leads to faster, smoother preparation of the order. This helps eliminate manual errors, misplaced orders, as well as, saves your servers from running here and there around the restaurant.
Kitchen Display System
A Kitchen Display System(KDS) will actually be a very comprehensive solution to many glitches and slowdowns in the operations of the restaurant. In case, restaurants have deployed mobile POS Systems, your servers can take the order from the customers directly and the order details will automatically get updated in the KDSs and will act as a huge time saver, will boost efficiency and will ultimately lead you to optimize table turnover rate. All the changes in the order also get reflected to the kitchen staff as soon as you tell the same to the serving staff.
You can read: How KDS system improve efficiency and reduce costs in restaurants
Table Reservation System
Table reservation and queue management via POS software will really streamline the process of waiting (or lack of wait time) and really help improve with efficiency. These systems will also help you analyze the expected footfall for any given time and it will help with scheduling your staff accordingly. This leads to the accelerated pace of operation quicker serving and hence would ultimately contribute to a better table turnover rate.
POS systems are so advanced today that they empower the restaurant to view the tables in real-time, how many are occupied what are their order details, whether they have placed an order to not etc. This enables the restaurant to figure out which tables and which servers are lagging behind in the speed of delivery of services so that it may be rectified.
Restaurant Ordering App
Many restaurant softwares are now integrated with restaurant ordering apps, these apps are integrated with the CRM databases at the backend which enables the servers of your restaurant to view an ordering history of the customer. This will not only help u suggest better dishes to the customers but it will also speed up the process of ordering and can also help with upselling to the potential customers. The app ordering system will become so streamlined that even bills will be generated instantaneously, updates to orders will be incorporated quickly.
These are all factors which will speed up the customer experience and will also help you with the turnover rate. A Win-Win for all parties involved. Hence, we hope with this list of insights into the turnover rate, you can now go ahead and optimize table turnover rate, rake in more profits, end up with more satisfied customers and eventually bring a flourishing touch to your business.
Don’t forget new restauranteurs, It’s mandatory to get a FSSAI license and display it at the place of business. You can go for a FSSAI license renewal if your validity has expired. Don’t hesitate to call us at +91-8750008585 for any FSSAI related legalities.