The year is 2018, gone is the time where projecting a “waiting time” in a restaurant was a clever little PR play to make customers believe that your restaurant is extremely good. It’s the age of the millennials and Gen Yers and these people have zero to no patience when it comes to waiting for food. Trust me! I’m one of them. The era begs of convenience as the top factor influencing decisions rather than “extremely good quality”. This is mainly because almost everyone is delivering good quality food and many restaurants offer them at much cheaper rates and with even lesser waiting times. So go ahead and do your PR plays but the bottom line is people don’t want to wait anymore. So how do you reduce restaurant wait times? How do you ensure that you strive towards constantly increasing your table turnover rate and keep customers happy? Let’s discuss a few tips and tricks that might help.
High wait times at a restaurant are a complete turnoff for customers. Once, I had an incident where, When I reached the restaurant the front desk staff was trained well to make customers believe that there was a high wait time at the restaurants. (Read more about tips for training your waiting staff) .I immediately turned to my parents and said: “Let’s go somewhere else”. Within a flash, the staff said: “Sir, wait two minutes we’ll see what we can do”. Within the next two minutes, we are seated at a table. So, this type of trickery really irks customers and it’s considered a safe practice to avoid doing that since customers feel cheated.